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What are your general policies?
Appointment Cancellation Policy: We require a 24-hour notice for cancellations. Failure to provide timely notice may result in a cancellation fee.
Payment Policy: For new clients, payment is due at the time of service. Most clients pay with checks or Venmo. We also accept credit cards (with a 3% surcharge), PayPal, and cash.
Data Privacy Policy: We take data privacy seriously. All client data is handled with the utmost confidentiality.
Product Warranty Policy:
  • New Parts From Us: Within 30 days of sale, we'll handle returns free of charge. After 30 days, we can usually provide purchase information that would allow you to pursue repair or replacement under warranty with manufacturer OR you can pay us at normal rates to handle the warranty process for you. Sometimes, as a courtesy, it's possible for us to give a loaner part until the original part is replaced.
  • Used Parts From Us: We customarily provide a 30, 90 or 365-day warranty of our own on used parts or systems that we refurbish & sell. Some warranties can be extended to a longer term for a little more money (usually 10-15% of the product cost). Within the warranty period, if such hardware is found to be defective, it would be replaced, repaired or refunded. Exceptions to this would be if the defect was due to mishandling or accident.
  • Software: Because there are so many ways that software can become corrupt, we cannot warranty the function of software. We can however, warranty the validity of software licenses we sell.
What does working together look like?
Commonly, jobs span a few shorter sessions, whether we’re waiting for a longer process, a part to arrive, or you need some time after an adjustment to see what needs more attention.

During a session, while waiting for something to complete, we’re happy to look at other devices or answer questions.

Depending on your capabilities and inclination, we can guide you to handle some steps yourself.
What is your standard billing rate?
Our standard rate is $144/hr, billed in 5-minute increments.

For well-defined projects, flat-rate quotes may be available following an initial assessment.

Evening, weekend, or priority work is typically 25-50% higher. Travel charges vary by zip code.
How are short consultations billed?
When you reach out for guidance by phone, text, or email, exchanges lasting 1 minute or more are billable.

For established clients, we keep a running tab — usually invoiced when a larger project comes along, when it exceeds $50, or at year-end.
How are travel costs calculated?
Travel costs depend on your zip code.

For example, 02906 = $15, and East Greenwich = $90.

See Travel for your zip code.
Do you accept walk-ins without an appointment?
No, unfortunately, we can’t accept walk-ins since it’s common we’re in the middle of helping other clients. All help is by appointment only.

Please visit our Booking page to schedule an appointment.
Do you repair mobile devices?
Yes, we resolve software issues on smartphones & tablets. However, we do not perform hardware repairs for mobile devices.

For iPhone battery replacements, we recommend visiting Apple. For other repairs, you can try WeFixIt on Wickenden.
Do you offer web design or programming services?
While we do not directly offer web design or programming services, we suggest Karen Ryder.

If you need additional guidance for your particular project, feel free to book a session to discuss your options here.
Is there a warranty on your service?
If, after some recent work with us, a problem arises that you really think we should have avoided, let us know. To know why something happened isn’t always straightforward. If we determine that:
  • an error, oversight or misjudgment on our part could have been realistically avoided
  • AND it is realistically-likely that our mistake led to a malfunction, setback or harm to you…
We will do additional work to “make it right” to the best of our ability. The work to resolve that issue and any necessary travel would be free of charge. There are situations where our responsibility for causing harm is less-certain. In those instances, we may share the burden of making things right by doing additional work at a discounted rate.
Do you repair game consoles?
Sorry, no, we do not repair game consoles. We recommend reaching out to a specialist for console repairs.
Who do you recommend for graphic design & printing services?
We recommend: If you need additional guidance for your particular project, feel free to book a session to discuss your options here.
What’s this cat chasing my mouse pointer??
That's Byte, Tech Medic's resident digital scamp!